{"id":1877,"date":"2025-04-06T08:23:10","date_gmt":"2025-04-06T06:23:10","guid":{"rendered":"https:\/\/melillimonartesania.com\/politica-de-respuesta-activa\/"},"modified":"2025-05-25T17:50:50","modified_gmt":"2025-05-25T15:50:50","slug":"politica-de-resposta-activa","status":"publish","type":"page","link":"https:\/\/melillimonartesania.com\/ca\/informacio-legal\/politica-de-resposta-activa\/","title":{"rendered":"Pol\u00edtica de resposta activa de Mel i Llimona"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-secondary-color” custom_padding=”0px||0px|||” locked=”off” global_colors_info=”{%22gcid-secondary-color%22:%91%22background_color%22%93}”][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”4rem||||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.27.4″ _module_preset=”default” width=”90%” max_width=”100%” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _dynamic_attributes=”background_image” _module_preset=”default” background_image=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9mZWF0dXJlZF9pbWFnZSIsInNldHRpbmdzIjp7fX0=@” height=”820px” height_tablet=”800px” height_phone=”450px” height_last_edited=”on|phone” sticky_position=”top” sticky_offset_top=”32px” sticky_limit_bottom=”row” sticky_position_tablet=”top” sticky_position_phone=”none” sticky_position_last_edited=”on|phone” border_radii=”on|25px|25px|25px|25px” global_colors_info=”{}”][\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” custom_padding=”||||true|true” global_colors_info=”{%22gcid-1b354d84-96f8-497e-9dcb-18a440b96e1d%22:%91%22background_color%22%93}”][et_pb_post_title meta=”off” featured_image=”off” _builder_version=”4.27.4″ _module_preset=”default” title_font_size=”3rem” title_line_height=”1.2em” background_color=”gcid-1b354d84-96f8-497e-9dcb-18a440b96e1d” custom_margin=”||0px||false|false” custom_padding=”32px|48px||48px|false|true” custom_padding_tablet=”32px|32px||32px|false|true” custom_padding_phone=”|20px||20px|false|true” custom_padding_last_edited=”on|phone” title_font_size_tablet=”3rem” title_font_size_phone=”2.25rem” title_font_size_last_edited=”on|phone” custom_css_free_form=”selector h1{|| padding-top: 1.5rem;|| padding-bottom: 1rem;||}” border_radii=”off|25px|25px||” global_colors_info=”{%22gcid-1b354d84-96f8-497e-9dcb-18a440b96e1d%22:%91%22background_color%22%93}”][\/et_pb_post_title][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_2_font=”|600|||||||” header_2_font_size=”1.75rem” header_2_line_height=”1.2em” background_color=”gcid-1b354d84-96f8-497e-9dcb-18a440b96e1d” custom_padding=”|3rem|3rem|3rem|false|true” border_radii=”off|||25px|25px” global_colors_info=”{%22gcid-1b354d84-96f8-497e-9dcb-18a440b96e1d%22:%91%22background_color%22%93}”]<\/p>\n

\n

A Mel i Llimona Creaci\u00f3 Artesanal<\/strong>, creiem en una comunicaci\u00f3 oberta, honesta i propera amb la nostra comunitat. Com a cooperativa, estem compromeses amb la transpar\u00e8ncia i la participaci\u00f3 activa, per aix\u00f2 hem desenvolupat aquesta pol\u00edtica de resposta activa que guia com recollim, gestionem i responem a les peticions i inquietuds de les persones que es relacionen amb el nostre projecte.<\/p>\n

Com recollim les peticions?<\/h2>\n

Rebem suggeriments, preguntes, comentaris i propostes a trav\u00e9s de diversos canals:<\/p>\n

    \n
  • El nostre formulari de contacte a la web<\/li>\n
  • Correu electr\u00f2nic directe<\/li>\n
  • Xarxes socials (Instagram, Facebook)<\/li>\n
  • Trobades presencials als nostres espais (iCanyella Espai, Mel i Llimona Artesania o iCanyella Degustaci\u00f3)<\/li>\n
  • Tallers, esdeveniments i fires en qu\u00e8 participem<\/li>\n<\/ul>\n

    Cadascun d’aquests canals est\u00e0 regularment supervisat per membres de l’equip, cosa que ens permet mantenir una escolta activa i constant.<\/p>\n

    Com prioritzem les respostes?<\/h2>\n

    Donem prioritat a les peticions segons els criteris seg\u00fcents:<\/p>\n

      \n
    1. Urg\u00e8ncia i naturalesa de la sol\u00b7licitud<\/strong>
      \nParem atenci\u00f3 immediata a consultes relacionades amb inscripcions a tallers, canvis d’horari, cancel\u00b7lacions, compres o incid\u00e8ncies espec\u00edfiques.<\/li>\n
    2. Inter\u00e8s col\u00b7lectiu<\/strong>
      \nQuan una pregunta o comentari pot beneficiar altres persones de la nostra comunitat, l’abordem p\u00fablicament a les nostres xarxes o blog, fomentant el di\u00e0leg obert.<\/li>\n
    3. Propostes constructives<\/strong>
      \nValorem especialment els suggeriments que ens ajuden a millorar. Aquestes s\u00f3n discutides internament i, si \u00e9s viable, s’integren als nostres processos.<\/li>\n<\/ol>\n

      En quins terminis responem?<\/h2>\n

      Ens esforcem per respondre en un termini de 48 a 72 hores h\u00e0bils<\/strong>. En per\u00edodes d’alta activitat (com ara llan\u00e7aments de tallers o fires), aquest temps es pot estendre lleugerament, per\u00f2 sempre comuniquem qualsevol demora.<\/p>\n

      Com fomentem la participaci\u00f3?<\/h2>\n

      A m\u00e9s d’estar disponibles per respondre, impulsem una comunicaci\u00f3 bidireccional amb accions com ara:<\/p>\n

        \n
      • Espais de retroalimentaci\u00f3 en tallers i activitats<\/li>\n
      • Enquestes peri\u00f2diques per millorar serveis i experi\u00e8ncies<\/li>\n
      • Publicaci\u00f3 d’actualitzacions i decisions importants a la nostra web i butllet\u00ed<\/li>\n
      • Accions presencials per dialogar amb la nostra comunitat<\/li>\n<\/ul>\n

        Comprom\u00eds amb la transpar\u00e8ncia<\/h2>\n

        Ens comprometem a:<\/p>\n

          \n
        • Informar amb claredat sobre les nostres decisions, canvis i processos<\/li>\n
        • Explicar els motius darrere de les nostres accions sempre que sigui possible<\/li>\n
        • Mantenir canals oberts per al di\u00e0leg i la cr\u00edtica constructiva<\/li>\n
        • Ser coherents entre all\u00f2 que diem i all\u00f2 que fem<\/li>\n<\/ul>\n<\/div>\n

          [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#444444″ locked=”off” global_colors_info=”{}” global_module=”1896″][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” width=”85%” custom_padding=”32px||32px||true|true” border_radii=”on|25px|25px|25px|25px” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” header_text_color=”#FFFFFF” header_2_text_color=”#FFFFFF” width=”80%” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

          Parlem dels teus projectes!<\/h2>\n

          Tens alguna consulta, idea per col\u00b7laborar o simplement vols saludar-nos? Ens encanta escoltar-te! Completa el formulari i comencem una conversa. <\/p>\n

          Adre\u00e7a
          <\/strong>Mel i Llimona: C\/ Arn\u00fas 36
          iCanyella: C\/. Santa Madrona 88
          08911 Badalona <\/p>\n

          Email<\/strong>
          info@melillimonartesania.com<\/p>\n

          Tel\u00e8fon<\/strong>
          +34 635 422 982<\/p>\n

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          A Mel i Llimona, creiem en una comunicaci\u00f3 propera i oberta. La nostra pol\u00edtica de resposta activa garanteix escolta, di\u00e0leg i transpar\u00e8ncia amb la nostra comunitat. Descobreix com prioritzem, responem i donem valor a cada veu.<\/p>\n","protected":false},"author":1,"featured_media":629,"parent":4178,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_daim_seo_power":"1000","_daim_enable_ail":"1","footnotes":""},"tags":[],"class_list":["post-1877","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nPol\u00edtica de resposta activa de Mel i Llimona - Mel i Llimona & iCanyella: Artesan\u00eda, Gastronom\u00eda y Comunidad en Badalona<\/title>\n<meta name=\"description\" content=\"Coneix la pol\u00edtica de resposta activa de Mel i Llimona i com gestionem peticions, fomentem la participaci\u00f3 i la transpar\u00e8ncia.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de resposta activa de Mel i Llimona\" \/>\n<meta property=\"og:description\" content=\"Coneix la pol\u00edtica de resposta activa de Mel i Llimona i com gestionem peticions, fomentem la participaci\u00f3 i la transpar\u00e8ncia.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/melillimonartesania.com\/ca\/informacio-legal\/politica-de-resposta-activa\/\" \/>\n<meta property=\"og:site_name\" content=\"Mel i Llimona & iCanyella: Artesan\u00eda, Gastronom\u00eda y Comunidad en Badalona\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-25T15:50:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/melillimonartesania.com\/wp-content\/uploads\/2025\/03\/mel-i-llimona-restuaracion-large.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"1172\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Temps estimat de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minuts\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/melillimonartesania.com\\\/ca\\\/informacio-legal\\\/politica-de-resposta-activa\\\/\",\"url\":\"https:\\\/\\\/melillimonartesania.com\\\/ca\\\/informacio-legal\\\/politica-de-resposta-activa\\\/\",\"name\":\"Pol\u00edtica de resposta activa de Mel i Llimona - 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